Command Center Operator
About The Position
We are looking for a Command Center Operator to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal command center operator will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Joe’s Auto Parks is a privately-owned parking operations and management company with over 90 locations in downtown Los Angeles. Joe’s Auto Parks provides both self and valet parking services at many of its surface lots and garages. Read more about our company by visiting our website: https://joesautoparks.com/
Requirements
- High school diploma or equivalent.
- Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
- Proficiency with basic computers skills.
- Ability to resolve conflict and diffuse tension.
- Strong time management skills.
Nice To Haves
- Being able to speak more than one language fluently would be highly advantageous.
Responsibilities
- Receiving or making a high volume of calls from or to customers.
- Monitoring alarm systems and CCTV cameras,
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Transferring and escalating the calls to the appropriate department if needed.
- Adhering to all company policies and procedures.
Benefits
- A Comprehensive Benefits Package with Company Training
- Paid Holidays, Vacation, & Sick Time
- Medical, Dental, Vision and 401(k) savings plan
- Professional Development
- Growth Opportunities
- $400 Employee Referral Program
- Company Training
- Professional Development
- Growth Opportunities
- $400 Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
