Message Center Operator - Per Diem

Trinity Health•Waterbury, CT

4d•Onsite

About The Position

Positions Purpose Saint Mary’s Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be Responsible For: Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls. Operates public address system as requested. Identifies and responds to “code” situations. Provides routine approved patient information to callers and refers other inquiries to supervisor. Provides excellent customer service to all callers. Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance. Minimum Requirements: High School Diploma or Equivalent One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus. Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus. Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees. Highlights Per Diem Become a valued member of an excellent, dedicated health care team Competitive Benefits Package effective on first day Generous shift differentials Facility Information Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

High School Diploma or Equivalent
One (1) year experience answering telephones as the primary job responsibility.
Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
Excellent listening, verbal and written communication skills.
Accurate typing and spelling skills mandatory.
Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Nice To Haves

Telephone Message Center and/or Hospital Operator experience a plus.
Multi-lingual a plus.

Responsibilities

Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
Operates public address system as requested.
Identifies and responds to “code” situations.
Provides routine approved patient information to callers and refers other inquiries to supervisor.
Provides excellent customer service to all callers.
Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.