Manages 2 - 4 subordinate Crew Leads/Assistant Managers and approximately 20 employees in store operations. Responsible for the overall direction, coordination, and evaluation of the kitchen and market. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Additional responsibilities include interviewing, hiring, and training employees; budgeting, forecasting, planning, assigning, and directing work, appraising performances; rewarding, coaching and disciplining employees; addressing complaints and resolving problems. Responsible for operating the unit successfully through outstanding customer service provided by staff to achieve customer satisfaction and financial goals. Formulates pricing recommendations on foods according to requirements for profitability of store operations and market place comparability. Participates in the development of the annual operating budget. Implements operational plans to achieve profit and growth goals. Prepares daily sales reports to determine profitability in order to correct for the following day. Makes daily adjustments to staffing and production levels based on sales volume. Carries out sales promotional activities for the unit. Manages daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services. Recommends menu items that respond to customer needs and meet profitability goals. Resolves customer issues and complaints to ensure customer satisfaction. Monitors and ensures compliance for proper inspections, handling and storage for all inventories of food, supplies, and equipment; establishes security/internal controls and sanitation procedures. Ensures all market audit results score “meets standards” or better. Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel. Must comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.
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Job Type
Full-time
Career Level
Manager
Education Level
High school or GED