Merchant Systems Analyst
About The Position
This Merchant Systems Analyst position serves as the subject matter expert in University payment card solutions and lead technical consultant who configures our payment applications/gateways to process payments on University and affiliated entity merchant accounts. Must develop and maintain productive and collaborative working relationships with internal and external stakeholders, which include over 70 campus merchant accounts, the State Controller’s Office, the University’s acquiring bank, the University’s payment card processor, and other external third parties. Must interpret PCI, industry, state, and University policies and procedures and correctly apply that knowledge to advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, resolve issues and provide input/guidance for the Payment Card Acceptance program. This position is the primary liaison to payment gateways, contracted third party services providers, OneIT, and the various departments within the University. It is responsible for analyzing, documenting, recommending, implementing, and maintaining merchant system solutions with help from the Merchant Services Manager. It develops and delivers merchant system training, oversees day-to-day merchant system and equipment operations, manages online storefronts, and acts as the backup for the Merchant Services Manager. This position works closely with the Cashier Manager and Cashier/Merchant Support Technician.
Requirements
- Subject matter expertise in University payment card solutions.
- Technical consultant skills for payment applications/gateways.
- Ability to develop and maintain productive and collaborative working relationships.
- Knowledge of PCI, industry, state, and University policies and procedures.
- Experience administering Merchant Services functions.
- Experience implementing and resolving issues with merchant systems.
- Liaison experience with payment gateways, third-party providers, and internal departments.
- Skills in analyzing, documenting, recommending, implementing, and maintaining merchant system solutions.
- Experience developing and delivering training.
- Experience overseeing merchant system and equipment operations.
- Experience managing online storefronts.
Nice To Haves
- Eligible for a telework schedule once onboarding is complete and with supervisor approval.
Responsibilities
- Serve as the subject matter expert in University payment card solutions.
- Act as the lead technical consultant configuring payment applications/gateways.
- Develop and maintain productive and collaborative working relationships with internal and external stakeholders.
- Interpret PCI, industry, state, and University policies and procedures.
- Advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, and resolve issues.
- Provide input/guidance for the Payment Card Acceptance program.
- Serve as the primary liaison to payment gateways, contracted third party services providers, OneIT, and University departments.
- Analyze, document, recommend, implement, and maintain merchant system solutions.
- Develop and deliver merchant system training.
- Oversee day-to-day merchant system and equipment operations.
- Manage online storefronts.
- Act as the backup for the Merchant Services Manager.
- Work closely with the Cashier Manager and Cashier/Merchant Support Technician.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
