Merchant Services Transaction Risk Monitoring Sr. Fraud Analyst lll

Bank of America • Plano, TX

1d • Onsite

About The Position

The Merchant Services Transaction Risk Monitoring team is presently seeking candidates who can successfully apply investigative knowledge to determine the validity of a Merchant and/or credit/debit transactions at a Merchant. Associates may be asked to participate in queue work, initiate outbound calls and manage internal customer/client calls. Responsible for reviewing, requesting and/or verifying information to validate authenticity of a client and/or client transactions. Ensure transactional risk events are documented, reported, and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management. May conduct random sampling and perform case re-work to identify defects and improvement opportunities.

Requirements

• 3+ years’ experience in fraud, security, detection, investigation or related field preferably in a service or banking related environment
• 3+ years customer service experience
• Ability to work effectively in a time sensitive environment
• Ability to identify and elevate issues to management
• Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
• Professional oral and written communication skills
• Strong analytical/problem solving skills

Nice To Haves

• Merchant Acquiring experience
• CFE, CIA or equivalent professional certification preferred (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Responsibilities

• Determine the validity of a Merchant and/or credit/debit transactions at a Merchant.
• Participate in queue work, initiate outbound calls and manage internal customer/client calls.
• Review, request and/or verify information to validate authenticity of a client and/or client transactions.
• Ensure transactional risk events are documented, reported, and researched to avoid any future liabilities.
• Initiate and/or recommend preventative measures to management.
• Conduct random sampling and perform case re-work to identify defects and improvement opportunities.

Benefits

• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed