Merchant Services Transaction Risk Monitoring Sr. Fraud Analyst ll

Bank of America • Phoenix, AZ

5d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. The Merchant Services Transaction Risk Monitoring team is presently seeking candidates who can successfully apply investigative knowledge to determine the validity of a Merchant and/or credit/debit transactions at a Merchant. Associates may be asked to participate in queue work, initiate outbound calls and manage internal customer/client calls. Responsible for reviewing, requesting and/or verifying information to validate authenticity of a client and/or client transactions. Ensure transactional risk reviews are documented, reported, and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management. Associates on the team may be asked to cover weekend hours as part of a rotational or permanent schedule.

Requirements

• 2+ years customer service experience
• 2+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment
• Self-motivated and able to work independently in a time sensitive environment
• Excellent verbal and written communication skills
• Highly organized and detail oriented; able to effectively multi-task
• Able to work under tight timelines with multiple priorities
• Proficient with MS applications – excel word outlook
• Ability to establish and maintain effective working relationships with peers, customer group and management
• Excellent follow through and initiative
• Ability to work in a fast-paced, production environment, while mitigating loss to the bank
• Experience handling customer escalations
• Must be extremely thorough w/ strong attention

Nice To Haves

• Merchant Acquiring experience
• Fraud detection experience

Responsibilities

• participate in queue work
• initiate outbound calls
• manage internal customer/client calls
• reviewing, requesting and/or verifying information to validate authenticity of a client and/or client transactions
• Ensure transactional risk reviews are documented, reported, and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED