Merchant Services Specialist I
About The Position
The Merchant Services Specialist I develops new processing relationships for Merchant Services products with local businesses. This role provides telephone support and acts as the primary customer service contact for Merchant Services customers, assisting with general account inquiries, technical support, billing, and special requests. The specialist also prepares proposals, sales presentations, and product training at client locations, and handles client implementation documents and file maintenance. They track new account production and residual volume, monitor portfolio reports, and act as a liaison with branch staff to identify and develop new business opportunities. Additionally, the role involves performing pricing reviews of regional competitors, maintaining a prospect database, and generating monthly sales reports. Periodic portfolio reviews to identify revenue opportunities and participation in bank trainings specific to the merchant services department are also key aspects of this position. The specialist must maintain current knowledge of internal risk controls, loss prevention, and comply with all federal and state laws and regulations, including BSA/OFAC/USA Patriot Act/CIP/AML.
Requirements
- High School diploma
- One month to twelve months of similar or related experience
- Excellent written and verbal communication skills for maintaining effective relationships with officers, staff employees and customers
- Bilingual in English and Spanish
- Effective negotiation and sales presentation skills
- Knowledge of personal computers and familiarity with word processing and spreadsheet software is essential
- Strong sales aptitude
- Flexibility
- Professionalism
- Ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions
- Attention to detail and a high degree of mental concentration
- Ability to multi-task
- Ability to work a flexible work schedule Monday-Saturday
- Travel is required
Responsibilities
- Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests
- Prepares proposals and prepares and performs sales presentations and product training at client locations
- Prepares client implementation documents, prepares and maintains client files
- Performs follow up with Merchant Services referrals from bank employees
- Tracks new account production and residual volume
- Monitor portfolio reports (low volume, no activity, inventory record)
- Acts as liaison with branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Banking Center huddles)
- Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity
- Performs periodic portfolio reviews to identify revenue opportunities
- Participate in bank trainings as required specific to the merchant services department
- Participates in job specific training and other various Bank training programs, as necessary
- Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
- Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
- Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
