Merchant Services Reporting Product Manager

JPMorgan Chase & Co. • Plano, TX

1d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving
value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality
products that resonate with clients.

As a Product Manager in Merchant Services Reporting Solutions, you are an
integral part of the team that innovates new product offerings and leads the
end-to-end product life cycle. As a core leader, you are responsible for acting
as the voice of the customer and developing profitable products that provide
customer value. Utilizing your deep understanding of how to get a product off
the ground, you guide the successful launch of products, gather crucial
feedback, and ensure top-tier client experiences. With a strong commitment to
scalability, resiliency, and stability, you collaborate closely with
cross-functional teams to deliver high-quality products that exceed customer
expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Bachelor’s degree in Business, Computer Science, or a related field
• 3+ years of experience in product management.
• Proven track record of successfully launching and managing software products.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage directly with clients.
• Experience with agile development methodologies and tools.
• Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• financial services or fintech industry

Responsibilities

• Develop and communicate a clear product vision and strategy for Merchant Services Reporting Solutions.
• Gather and prioritize product requirements, ensuring our solutions align with client needs and expectations.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Define and manage the product roadmap, ensuring alignment with company goals and customer needs.
• Conduct competitive analysis and market research to identify trends and opportunities for product differentiation.
• Monitor product performance and user feedback to drive continuous improvement and innovation.
• Develop and deliver product training and documentation to ensure successful adoption and utilization of reporting tools.
• Drive commercialization and monetization of products
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.
• We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level