Merchant Services Relationship Manager – Payments – Vice President

JPMorgan Chase & Co.•Plano, TX

11h•Onsite

About The Position

As a Relationship Manager within Merchant Services, you will be responsible for the retention and growth of an assigned portfolio through a proactive and strategic management approach. You could manage a single large strategic client or portfolio of clients, addressing their day-to-day support needs, increasing revenue through the cross-selling of products and services, establishing and maintaining strong relationships with key decision-makers and act as a consultant for all your clients payments needs. Service standards are foundational, which includes Quarterly Business Reviews, Weekly Status calls, technical and regulatory updates, etc. In this role, you will direct the management of strategic client relationships through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals. Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.

Requirements

8+ years of relationship management or sales experience
Financial and payment industry knowledge and expertise
Knowledge of payment processing industry, acquiring and/or merchant
Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
Knowledge of computer software systems including word processing, spreadsheets and databases
Strategic view point but also actively engaged in the details to support client needs
Strong communication skills, both verbal and written.
Strong time-management skills; ability to multi-task, prioritize, meet dynamic deadlines
Must be able to travel nationally up to 30% annually with the potential for international travel at client’s request.

Responsibilities

Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal.
Works on negotiating contracts needed to meet retention and consulting goals.
Manages an assigned portfolio including regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.
Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
Develops and implements educational programs designed to improve client's transaction processing performance.
Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.
Manages communications with lines of business partners to ensure a unified account management strategy with client base.
Identifies and implements processes to reduce companies operating expense.