Merchant Services Account Executive - Business Development

PNC Bank•Cleveland, OH

1d•Onsite

About The Position

This position is based in Ohio. This role is designed for high‑performing sales professionals who excel in a relationship‑led environment. You will be responsible for driving Merchant Services revenue growth across a local geographic territory, supporting Business Banking clients with $1–10MM in annual revenue. Success in this role requires a balance of proactive external prospecting and leveraging bank / banker relationships. You will generate new opportunities through targeted outreach, referrals from Business Banking Relationship Managers (BBRMs), and effective use of CRM insights which position Merchant Services as a critical component of the client’s broader financial strategy. Markets credit card systems and support services for business customers. Attracts and retains client relationships to meet sales objectives. Develops and maintains relationships with clients. Identifies client requirements and recommends appropriate services. Responds to customer inquiries on internal products, services and credit card processing activities for the industry. Manages, collects and reports on sales statistics. Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Client Relationship Building
Competitive Strategies
Customer Inquiries
Merchant Services
Negotiation
Operations Management
Prospecting
Sales
Sales Operations
Business Acumen
Client Relationship Management
Customer Experience Management.
Decision Making and Critical Thinking
Effective Communications
Prospecting.
Selling.
Tech Savvy

Responsibilities

Prospect and acquire new Merchant Services clients within the Business Banking segment
Partner closely with BBRMs and other bank stakeholders to uncover opportunities and deliver integrated solutions
Execute disciplined outbound activity, including targeted outbound outreach and referral‑based prospecting, to build a strong pipeline
Lead client engagements from discovery through close, aligning solutions to operational and cash‑flow needs
Develop and execute territory‑specific growth strategies that support bank objectives for deposit growth, retention, and fee income
Serve as a trusted advisor, reinforcing the bank’s value proposition and long‑term client relationships
Some in-person installation support, in conjunction with dedicated internal resources
Markets credit card systems and support services for business customers.
Attracts and retains client relationships to meet sales objectives.
Develops and maintains relationships with clients.
Identifies client requirements and recommends appropriate services.
Responds to customer inquiries on internal products, services and credit card processing activities for the industry.
Manages, collects and reports on sales statistics.
Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.