Merchant Service Sales

ServisFirst Bank•Huntsville, AL

9h•Onsite

About The Position

At ServisFirst, Our Name is Our Mission. The Merchant Services Director is responsible for developing business relationships with clients; promoting business for the Bank by providing exceptional quality customer service; and assisting in achieving established Bank goals through active participation in sales management as well as providing leadership, training and support to less experienced bank personnel. The Merchant Services Director will serve as a subject matter expert in support of a full range of services offered to clients.

Requirements

Bachelor’s degree in finance, business or related field.
Three (3) years customer service experience required.
Three (3) years Banking or credit card experience required.
Comprehensive knowledge of merchant services products and services with the ability to cross sell applicable products.
Basic knowledge of related federal and state banking compliance regulations and other Bank operational policies.
Knowledge of basic accounting.
Knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
Ability to analyze and interpret various financial data.
Excellent customer service skills.
Excellent written and verbal communication skills (grammar, positive tone, etiquette, confidence and listening skills).
Must be self-motivated and disciplined.
Excellent organizational and time management skills, as demonstrated in previous position meeting multiple objectives and deadlines
Attention to detail, as demonstrated in previous experience preparing data and checking for accuracy prior to submission.
Excellent interpersonal skills to deal with officers and employees on all levels.

Responsibilities

Establish and provide training and service programs to orient clients in the operation and maintenance of Merchant Service products
Demonstrate services and products to prospects, when appropriate, through personal meetings or as part of a coordinated, multi-product sales presentation
Serve as liaison between current and potential clients and the Bank to resolve questions regarding Merchant Service products and services
Attend sales meetings and contribute as appropriate
Keep abreast of changes which might affect sales or operations
Maintain account records, prepare sales call reports and ensure the accuracy of agreements
Initiate client relationships and also accompany relationship sales officer/manager on selling missions
Secure and renew orders, arrange delivery dates and coordinate order fulfillment of other Merchant Service products
Maintain contact with and service key accounts
Promote satisfactory client relations via follow-up and check-in calls
Work closely with bank personnel to ensure prompt service to clients
Provide field technical services to clients in compliance with service contract requirements
Provide banking solutions to clients by cross-selling appropriate products
Assist in preparation of proposals for new and existing contracts
Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies