Merchant Service Representative II

Citizens Business Bank•Fresno, CA

5d•Onsite

About The Position

Fills orders for currency and coins and counts and records cash deposits in the vault of a commercial bank. This role is responsible for complying with all policies, procedures, and applicable laws. The representative will count and verify deposits, record transactions, prepare cash shipments, and perform data entry. Additionally, they will provide and promote excellent customer experience to both internal and external customers.

Requirements

High school diploma or general education degree (GED); or minimum of one year experience as a service representative in a financial institution.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to stand; use hands and fingers to operate a computer keyboard, mouse, calculator, and telephone.; reach with hands and arms; talk and hear.
Frequently required to stoop, kneel, crouch, or crawl.
Occasionally required to walk, sit, and climb or balance.
Must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision.

Responsibilities

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
Counts currency, coins, and checks received for deposit in vault.
Totals currency and checks to verify amount on deposit slip or other form.
Records deposit in customer account record.
Removes specified amount of currency and coins from vault and places cash in bag for shipment to business or branch bank.
Records amount of cash shipped.
Counts and records large denomination bills, mutilated currency, and food stamps for shipment to Federal Reserve Bank.
Performs data entry and maintenance of analyzed accounts.
Provide, present and promote The Citizens Experience to all external and internal customers.
Other duties as assigned.