Merchant Relationship Manager

FFB Bank•San Ramon, CA

1d•Hybrid

About The Position

The Merchant Relationship Manager (MRM) is responsible for selling merchant services products to prospective and existing customers of FFB Bank. The MRM will prospect their sales territory to acquire additional merchant services leads. The MRM will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects. The MRM will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution. In addition to base compensation, this role offers the opportunity to earn performance-based incentives through participation in an incentive plan.

Requirements

Bachelor’s degree from an accredited college or university preferred; relevant field preferred (e.g., Business, Finance, or related).
Minimum 3–5 years of related experience in banking, financial services, or relevant industry required.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.
Demonstrated ability to cross-sell and explain all products and services with confidence and authority.
Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations required.
Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution.
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees.
Strong organizational and time management abilities with attention to detail.
Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
Ability to take initiative and impact change within the Bank through consensus building and conflict resolution.
Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
Commitment to continuous learning and professional development to stay current with industry standards and best practices.
Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
Ability to work independently with minimal supervision and as part of a team.
Proven ability to adapt to changing priorities and procedures.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Responsibilities

Generates new leads through outbound calls, emails, networking, and in-person meetings.
Builds and maintains strong relationships with prospective and existing clients to drive long-term business.
Uses CRM systems to track interactions, update customer records, and manage pipeline activity.
Builds new deposit, loan, and merchant relationships within assigned markets through proactive prospecting, networking, referrals, and Centers of Influence (COI).
Develops and manages a portfolio of client relationships by identifying financial needs and delivering tailored banking solutions.
Leads the full sales lifecycle, including prospecting, solution design, proposal development, negotiation, closing, and funding of deals.
Creates and delivers effective proposals and RFP responses that address client challenges and clearly position the Bank’s solutions.
Gathers and analyzes detailed business and financial information required for underwriting, pricing, and approval of proposed solutions.
Achieves or exceeds established goals for sales volume, revenue, margin, fees, and cross-sell performance.
Maintains accurate and up-to-date pipeline, prospecting, and sales activity records using Bank-approved CRM and reporting tools.
Develops and executes an annual business plan in partnership with leadership to support individual and departmental sales objectives.
Strengthens market presence by participating in business development activities, community engagement, and professional networking opportunities.
Monitors market trends, competitive offerings, and regulatory requirements to support informed client conversations and strategic decision-making.
Collaborates with internal partners to position Bank products effectively and deliver a seamless client experience.
Expands existing client relationships through cross-selling and identification of additional banking opportunities.
Mentors and supports junior Relationship Managers at more senior levels by sharing best practices, sales strategies, and market insights.
Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.
Positively represents the Bank through ethical conduct and community involvement.
Demonstrates an understanding of and commitment to EEO policies.
Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment.
The position requires physical activities like sitting, walking, and reaching.
Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions.
Travel may include long-distance flights, overnight stays, and local transportation.