Merchant & Payments Onboarding Manager

About The Position

We’re looking for a Merchant & Payments Onboarding Manager to lead and scale onboarding for mid-market and enterprise restaurant brands across the Qu ecosystem. This role owns the full onboarding journey, from merchant application through activation and go-live. Working across payments, product, and customer experience, this person will ensure merchants are onboarded quickly, accurately, and with confidence while improving processes to make onboarding more consistent and scalable.

Requirements

4–7+ years of experience in payments, fintech, onboarding, implementation, or operations
Strong understanding of merchant onboarding and payments workflows, including gateways, processors, and merchant acquiring
Proven ability to manage complex, cross-functional projects with multiple stakeholders
Strong communication, organizational, and customer-facing skills
Strong process orientation with a track record of improving workflows and operational efficiency
High attention to detail with the ability to operate in both execution and strategic improvement models
Thrives in a rapid-growth setting, where priorities can shift quickly to meet client demands

Nice To Haves

Experience supporting mid-market, enterprise, or multi-location customers preferred
Restaurant, hospitality, POS, or integrated payments experience preferred

Responsibilities

Own and manage the end-to-end onboarding lifecycle for merchant payments accounts
Coordinate applications, KYC/KYB verification, underwriting, and processor setup
Configure merchant accounts including processing, settlement and reporting structures
Support onboarding across embedded payments, gateway integrations and processor configurations
Manage onboarding for multi-location and enterprise restaurant brands, including complex ownership structures
Drive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-lives
Identify friction points in the onboarding journey and streamline workflows to reduce time and complexity
Maintain and improve onboarding documentation, processes and playbooks
Partner with implementation, payments engineering and customer success teams on go-live readiness and optimization
Support device provisioning, remote configuration and activation workflows
Validate payment flows across in-store, digital and partner channels
Coordinate and execute transaction testing and certification across different gateway and processor environments
Serve as a primary point of contact for customers during onboarding
Educate customers on payments setup, settlement, reporting, and reconciliation
Track and analyze onboarding metrics and help drive continuous improvement