Merchant Maintenance Rep I

Maverick Payments • The Woodlands, TX

8d • $22 - $25 • Onsite

About The Position

Under the direction of the Manager, the Merchant Maintenance Representative I provides merchant maintenance and support services, including account changes and management of tickets and requests. The role handles merchant and agent inquiries, maintains accurate records, coordinates requests with partners and staff, and completes assigned maintenance work and other department projects.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Some college or a college degree.
• Experience with data entry.

Responsibilities

• Review the daily assignment queue and handle tickets.
• Accurately and efficiently process merchant and agent ticket and email requests, including status updates, bank changes, pricing changes, and other maintenance updates.
• Maintain accurate records in accordance with company policy.
• Communicate with partners and staff members to complete and coordinate maintenance requests.
• Perform data entry to complete corrections, action items, and updates.
• Handle data-sensitive maintenance requests.
• Complete department-related projects and assignments.
• Complete the assigned workload daily.
• Perform other duties as assigned.

Benefits

• Competitive salary, bonuses, and incentives.
• Employer-sponsored health, vision, and dental insurance.
• Paid time off, paid sick leave, and paid holidays.
• 401(k) plan with up to a 4% matching contribution.
• Career development and advancement opportunities.
• Employee recognition programs and company-sponsored events.
• Office culture and team-building activities, birthday and work anniversary recognition, and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED