Merchant Customer Support Representative Level 1

Evolv • Newburgh, IN

7d • Onsite

About The Position

Evolv is seeking a Merchant Customer Support Representative (Level 1) to serve as a frontline resource for merchant clients. The role provides support for billing, funding, transaction research, and account maintenance. Representatives manage inbound communication, meet service-level expectations, and support internal teams while delivering accurate, timely resolutions and a high-quality merchant experience. This position suits someone who thrives in a detail-oriented, fast-paced environment and takes ownership of resolving complex merchant issues.

Evolv has been a merchant services partner for over 25 years, offering credit and debit card processing, ACH and payment solutions, website development, e-commerce, and SEO. The position is based on-site in Newburgh, Indiana, and follows a Monday–Friday, 8 a.m.–5 p.m. CST schedule. Compensation is $17–$22 per hour. A background check and reliable transportation are required.

Requirements

• At least 2 years of customer service experience.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• High attention to detail.
• Proficiency with Microsoft Office.
• CRM or ticketing experience.
• Ability to navigate multiple systems.
• Typing speed of at least 30 WPM.
• Pass a background check.
• Reliable transportation.

Nice To Haves

• Dual monitor experience.

Responsibilities

• Handle inbound merchant inquiries by phone, email, and shared inboxes.
• Respond to all inquiries within 24-hour SLA expectations.
• Research and resolve issues related to billing, transactions, and deposits.
• Use multiple systems for research, ticket submission, and tracking.
• Create, manage, and resolve CRM tickets.
• Review statements and explain findings to merchants.
• Audit closed accounts and ensure full closure.
• Review and adjust pricing on approved accounts.
• Maintain inbox organization and SLA adherence.
• Participate in ongoing training.
• Support additional operational tasks.

Benefits

• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• PTO
• Training and development
• Company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed