Merchant Assistant

cargill • Shorewood, MN

21h

About The Position

This position is in Cargill's Ag & Trading enterprise, where they connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. They also offer a range of farmer services and risk management solutions. The Merchant Assistant will support a moderate scale of customer service activities for multiple site teams. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues within soybean oil seeds processing.

Requirements

• High school diploma, secondary education level or equivalent
• Confirmed analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Minimum of two years of related work experience

Responsibilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED