Merchandising Service Manager
Lowe's Home Centers•Worcester, MA
•Onsite
About The Position
The Merchandising Service Manager is responsible for leading a team of Merchandising Service Associates (MSAs) to execute the overall Merchandising Service strategy. This role involves team leadership, customer service, ensuring product availability, maintaining store standards, and operating store equipment. The manager will guide MSAs on project priorities, provide coaching and development, manage expenses, and identify opportunities for improvement. They will also collaborate with other teams and ensure compliance with company policies and safety standards.
Requirements
- High school diploma or GED
- General Studies or equivalent years of experience in lieu of education requirement, if applicable
- 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
- 1 Year Experience as a team lead or leading others in an informal capacity
Nice To Haves
- Supervisory experience including coaching/training and evaluating the performance of direct reports
- Merchandising experience including reading planograms, setting up and tearing down displays
- Experience operating power equipment such as lifts, order pickers, and similar equipment
Responsibilities
- Schedules Merchandising Service team and manages resources for efficient project execution.
- Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs.
- Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
- Coaches MSAs on performance and creates tailored development plans.
- Handles disciplinary actions and partners with HR.
- Manages project, travel, display, fixture expenses and weekly payroll.
- Identifies and resolves project and/or store-level issues.
- Summarizes and communicates project information, updates, and feedback.
- Identifies opportunities to improve efficiency, merchandising, and displays.
- Leads team to merchandise live goods in garden centers.
- Collaborates with Field Project managers on large third-party labor projects.
- Provides SMART customer service at all times.
- Seeks out customers to understand their needs and assists them.
- Listens to and responds to customer and employee questions.
- Demonstrates sincere appreciation to customers.
- Communicates information to customers regarding merchandise, features, benefits, application, and warranty.
- Supports those that directly help customers by providing tools and resources.
- Leads daily price change execution, audit and update price labels.
- Oversees that merchandise is stocked, fronted, and fully packed down according to planogram.
- Confirms that all signage, reorder stickers, pricing, and product information is accurate.
- Confirms all product displays, resets, and bay integrity efforts are completed according to specifications.
- Collaborates with receiving departments to establish or revise staging processes.
- Leads efforts of buyback items and ensures they are processed correctly.
- Oversees the proper processing of damaged products.
- Detects signs of shoplifting, theft, and other security risks and communicates them to management.
- Ensures compliance with housekeeping standards and programs.
- Maintains a safe and secure work environment.
- Adheres to all safety requirements relevant to job duties.
- Operates store equipment as needed.
- Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.
- Follow state-specific guidelines on price changes.
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Annual bonuses
- Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
- Grant awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
