Merchandising Service Manager

Lowe's Home Centers • Milford, MA

11d • Onsite

About The Position

The Merchandising Service Manager is responsible for leading a team of Merchandising Service Associates (MSAs) to execute the overall Merchandising Service strategy. This role involves team leadership, customer service, ensuring product availability, maintaining store standards, and operating store equipment. The manager will guide MSAs on project priorities, provide coaching and development, manage expenses, and identify opportunities for improvement. They will also lead merchandising efforts in garden centers and collaborate with Field Project Managers on large third-party labor projects. Customer service is a key component, requiring associates to provide SMART customer service, assist customers with their needs, and manage daily price change execution. The role also focuses on maintaining product stock, ensuring accurate signage and pricing, and upholding merchandising and safety standards. Additionally, the manager is responsible for detecting security risks, maintaining housekeeping standards, and ensuring a safe work environment. Operation of store equipment is also a requirement.

Requirements

• High school diploma or GED
• General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
• 1 Year Experience as a team lead or leading others in an informal capacity

Nice To Haves

• Supervisory experience including coaching/training and evaluating the performance of direct reports
• Merchandising experience including reading planograms, setting up and tearing down displays
• Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

• Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
• Coaches MSAs on performance
• Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
• Handles disciplinary actions and proactively partners with HR business partner
• Manages project, travel, display, fixture expenses and weekly payroll
• Identifies and resolves project and/or store-level issues using available resources
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
• Lead team to merchandise our live goods in garden centers
• Lead teams ranging from 11-21 people
• Collaborate with Field Project managers on large third party labor projects when needed
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Supports those that directly help customers by providing the tools and resources needed
• Lead daily price change execution, audit and update price labels inside and outside the store
• Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
• Confirms that all signage, reorder stickers, pricing, and product information is accurate
• Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
• Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
• Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
• Oversees the proper processing of damaged products
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Follow state-specific guidelines on price changes (Pricing Policy SF-06)

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED