Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc. • Fairview Heights, IL

2d • $16 - $16 • Onsite

About The Position

This role is primarily focused on merchandising services within the plant department, with a secondary emphasis on customer interaction. The associate will be responsible for executing merchandising plans, building vendor relationships, and ensuring store standards are met. While most of the time will be dedicated to behind-the-scenes merchandising tasks, the individual is expected to provide excellent customer service when opportunities arise, assisting customers with locating, demonstrating, selecting, and loading merchandise. Key duties include managing plant inventory, updating signage, maintaining displays, and ensuring the overall cleanliness and safety of the work environment. The role also involves operating store equipment and adhering to all safety and security protocols.

Requirements

• 6 Months Live nursery experience or General Merchandising experience

Nice To Haves

• High school diploma or GED
• 6 Months Lowe’s sales floor experience
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

• Provide SMART customer service according to Lowe's policies and procedures.
• Build vendor relationships by providing direction and ensuring merchandise resets meet Lowe's specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedules, and needs.
• Engage with customers to understand their needs and assist with locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Respond knowledgeably and promptly to customer questions, guiding them to appropriate store areas.
• Communicate product information, feature benefits, applications, and warranty details to customers.
• Empty plant racks, merchandise by planogram, price, and color block.
• Identify and order replacements for damaged or missing signage, displays, and collateral.
• Update and validate wayfinding and product location signage, including digital maintenance.
• Ensure cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain high communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, and display products and support materials using power equipment.
• Review, complete, and enter completion details for all assigned service and maintenance tasks, including uploading photographs.
• Ensure all displays are safe, in working order, and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes, including peg-hook items.
• Remove trash, move cardboard boxes to the bailer, and move plastic wrap and debris to the compactor.
• Replace light bulbs and report additional maintenance issues.
• Detect and communicate signs of shoplifting, theft, and security risks to management or Asset Protection.
• Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization.
• Maintain a safe and secure work environment, including conducting safety reviews and keeping aisles clear.
• Adhere to all safety requirements relevant to job duties, including the use of safety equipment and devices.
• Operate store equipment as needed, such as Zebra phones, computers, and power equipment.
• Perform other duties as assigned.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan
• Deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED