Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Springville, NY

2d•$16 - $17•Onsite

About The Position

This role is primarily focused on merchandising services within the plant department, with a strong emphasis on executing Lowe's customer service policies and procedures. While direct customer interaction may not be the main focus, the associate is expected to assist customers when opportunities arise, including locating, demonstrating, and selecting merchandise. Key responsibilities involve managing plant merchandise resets according to Lowe's specifications, building vendor relationships, and collaborating with the Merchandising Service team. The role also includes tasks such as emptying plant racks, merchandising by planogram, price, and color block, identifying and replacing damaged signage, updating wayfinding information, and ensuring cross-merchandise and side stack products are placed appropriately to drive add-on sales. The associate will also assist with culling and pricing dead/distressed plants, maintain communication with internal teams, and identify quality or quantity issues. Adjusting fixtures, rotating stock, and displaying products using power equipment are also part of the duties. The role requires meticulous record-keeping of completed tasks, including time spent and photographic evidence. Additionally, the associate is responsible for maintaining display safety, repairing packaging, managing trash and recycling, replacing light bulbs, and reporting maintenance issues. Security awareness, including detecting shoplifting and other risks, is also a component of the role. Maintaining housekeeping standards and ensuring a safe and secure work environment, adhering to all safety requirements, and operating store equipment are essential. Other duties as assigned are also part of the accountability.

Requirements

6 Months Live nursery experience or General Merchandising experience

Nice To Haves

High school diploma or GED
6 Months Lowe’s sales floor experience
6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
Engage with customers when the opportunity arises, understanding their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
Assist with culling and pricing dead and distressed plants.
Maintain a high level of communication and partnership with MSM and red vest associates.
Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
Adjust fixtures, rotates stock, displays products and support materials using power equipment per service expectations and processes.
Review, complete, and enter completion details for all assigned service and maintenance tasks.
Ensure all displays are safe and in working order and repaired/replaced as needed.
Repair/seal damaged packaging and boxes including peg-hook items.
Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted.
Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adhere to all safety requirements relevant to one’s regular job duties.
Operate store equipment as needed depending on one specific role and department.
Other duties as assigned.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan
Deferred compensation plan
Grant awards