Merchandising Operations Manager
About The Position
The Merchandising Operations Manager helps the US Merchandising organization operate effectively and deliver strong business results. The role leads financial and operational planning, performance reporting, and process improvement. By developing practical tools and frameworks, the manager brings greater clarity to priorities, resources, and investment decisions across the LEGO brand’s retail presence. The position is part of Markets and Channels within the US Channels team, a largely virtual team with regular working rhythms, frequent communication, and opportunities to share ideas and progress. The role partners closely with the Director of Merchandising, Field Merchandising Managers, the Merchandising Coordinator, Finance, Retail Execution colleagues, and Key Account Managers. Success includes building trusted relationships and supporting operational and financial performance against plan, while helping the team explore new technologies, improve retail execution, and expand its capabilities.
Requirements
- Experience analyzing merchandising, retail execution, financial, or operational performance data to identify business opportunities and support decision-making.
- Experience managing budgets, forecasts, investment planning, or resource allocation processes for a business function or commercial organization.
- Experience creating and maintaining reporting tools, planning models, dashboards, or scorecards to improve performance visibility and accountability in resource planning and allocation.
- Experience leading projects across merchandising, finance, retail execution, sales, or operations teams to deliver strategic impact against business priorities.
- Experience presenting data-driven recommendations to senior stakeholders and influencing strategic resource decisions through clear communication and business insights.
- Experience implementing operational improvements that delivered measurable gains in efficiency, process consistency, resource utilization, or business performance.
- Thoughtful problem-solving, clear communication, collaboration, and ownership from idea to outcome.
Nice To Haves
- Experience creating advanced data visualizations and performance reporting for business stakeholders.
- Experience managing projects or programs involving multiple teams, milestones, and priorities.
- Experience developing executive communications that turn complex information into a clear business story.
- Experience applying commercial insights to planning, performance, or investment decisions.
Responsibilities
- Lead financial and operational planning, performance reporting, and process improvement for US Merchandising.
- Establish a strong operational and financial foundation for the organization.
- Turn performance data into recommendations that guide planning and investment.
- Improve tools, processes, and working rhythms across the organization.
- Strengthen visibility and accountability around priorities, resources, and results.
- Identify opportunities to simplify and scale how the team operates.
- Create strategic plans that support future growth and stronger retail execution.
- Support operational and financial performance against plan.
- Collaborate with merchandising, finance, retail execution, sales, and operations stakeholders.
Benefits
- Enhanced paid family care leave.
- Life and disability insurance.
- Access to the Headspace App and wellbeing initiatives and programs.
- Colleague discount, available from day one.
- Bonus scheme when goals are reached and if eligible.
- Hybrid work option to work from home up to two days per week.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
