Merchandising Manager

Favor • Austin, TX

3d • Hybrid

About The Position

Develop and execute data-driven merchandising strategies that enhance content structure, category performance, and in-app product and merchant discoverability. Collaborate closely with marketing and finance teams for planning and budgeting and business analytics team for testing and optimization.

Requirements

• A relevant degree or comparable formal training, certification, or work experience
• 5+ years experience in website or app merchandising or similar roles within a fast-paced environment; proven experience identifying opportunities to find efficiencies throughout the customer journey that impact the user experience and growth
• Strong analytical acumen with cross-functional leadership ability; ability to develop respectful influencing strategies to leverage support from cross-functional stakeholders
• Ability to focus on and improve customer experience and business performance through in-app placement, segmentation, experimentation, and continuous optimization; ability to demonstrate a high degree of ownership and accountability
• Ability to meet tight deadlines and ensure all directives and communications are accurate, clear, concise, and consistent with Favor core values
• Process and detail-oriented mindset with demonstrated ability to maintain a clear history of changes and documentation

Nice To Haves

• Strong understanding of CMS and how they work; knowledge of Braze, Tableau, Contentful or similar tools

Responsibilities

• Lead the execution of in-app merchandising directive; ensure key brand and product messages are delivered through compelling, on-brand shopping experiences that align with broader marketing channels (lifecycle, social, and paid media).
• Develop and implement merchandising strategies tailored to distinct customer segments with a focus on navigation, content structure, and feature placement that drive discovery and engagement.
• Collaborate cross-functionally with integrated marketing, creative, brand, business analytics, product, support, and sales teams to align on merchandising initiatives and influence decisions through a data-driven, collaborative approach.
• Analyze business performance to identify trends, surface insights, and guide merchandising and pricing optimizations that drive growth and improve user experience.
• Define and track core merchandising and content KPIs to evaluate strategy effectiveness, inform future decisions, and ensure consistent reporting
• Lead A/B testing strategies to experiment with and refine content, placement, and user journeys; drive continuous performance improvement across the app experience.

Benefits

• premium health, vision, dental, and life insurance
• 401(k) options
• Favor Gold subscription
• H-E-B discounts
• Unlimited PTO for salaried employees
• Ample vacation time to all team members
• Learning and development opportunities through Intern(al)ships and Learning Labs
• Community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed