Merchandising Manager

Sotheby's•New York, NY

11d•$80,000 - $100,000

About The Position

Sotheby's, established in 1744, is a renowned institution for art and luxury objects, operating through auctions, private sales, and retail. With expertise across 70 categories and a global network in 40 countries, Sotheby's offers a diverse range of items including art, jewelry, watches, wine, spirits, design, collectible cars, and real estate. The company also provides financial services for collectors. Sotheby's global headquarters is located at the Breuer building at 945 Madison Avenue in New York City. The Merchandising Manager for Books & Collectibles will be responsible for evaluating and processing incoming consignment inquiries for specific business units (Books, Vintage Posters, Sports, and Editions). This role involves providing client support throughout the consignment process, including cataloging, pricing, and managing consignments through the merchandising pipeline. The Merchandising Manager will collaborate daily with the business units and Marketplace teams, acting as a central information source for all consignments on Sotheby's Buy Now and retail outlets.

Requirements

Proven account management, project management or other relevant experience.
Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Working-to-expert knowledge of specific business units (Books, Vintage Posters, Sports or Editions).
Entrepreneurial spirit coupled with a high level of self-motivation.
A high degree of business acumen, sophistication, and the ability to establish trust with a variety of personalities.
Demonstrated track record of meeting & exceeding monthly goals.
Great degree of organization and attention to detail.
Comfort with ambiguity, and ability to navigate new business challenges.
Ability to master multiple technical devices and systems.
Ability to manage and work with teams in multiple locations.

Nice To Haves

Digital or online experience is a plus but not required.

Responsibilities

Manage all inbound consignment inquiries from private clients and dealer consignors.
Answer client queries, oversee a portfolio of Books & Collectibles contacts, develop new business from existing clients and actively seek new sales opportunities.
Develop trusted advisor relationships with key individual consignors, dealers and end customer stakeholders.
Liaise between customers and cross-functional internal teams (including operations, finance, post-sale, compliance or client services) to ensure the timely and successful delivery of our solutions according to customer needs.
Expertly evaluate potential consignments for salability according to price point, artist or private label and negotiate commissions and agree fixed prices for appropriate items.
Clearly communicate the Sotheby’s value proposition and process to consignors to deliver an exceptional client experience.
Maintain the highest standard of client service and proactively manage and support high-touch clients. This may include preparation of reports, or sales reconciliations.
Serve as the main point of contact for all Books & Collectibles account management and pre- and post-sale matters (including VAT, delivery note, client account creation, finance, delivery note, self-billing breakdown or administration).
Manage the Books & Collectibles cataloger.
Maintain detailed status reports for all consignments, communicating these regularly to all internal and external stakeholders.
Represent the Sotheby’s Buy Now Books & Collectibles offering communicating the selection, offering and offering proposition to increase consumer awareness.