Merchandising Manager, Eyewear

Quince•San Francisco, CA

3h•$135,000 - $160,000•Hybrid

About The Position

We are seeking a Merchandising Manager, Eyewear to join our growing team. This merchant will be responsible for delighting Quince's growing customer base by building and scaling the Eyewear assortment, with a particular focus on prescription (Rx) lenses — spanning frames, single-vision and progressive lenses, blue-light, readers, and sunglasses.

Requirements

Role is based in San Francisco, California, with a 3 days per week in-office requirement
5–10 years of retail merchandising experience, ideally within Eyewear, optical, or prescription lens categories; luxury expertise preferred
Working knowledge of prescription lens technology, optical fulfillment, and frame construction strongly preferred
E-commerce and/or DTC experience preferred
Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities
Product obsessed, with experience leveraging data tools and external sources
Critical eye to anticipate customer needs (both the "science" and "art" of retail merchandising)
Highly organized, detail-oriented, and analytical, with focus on execution, problem-solving, improving processes, and brand enhancement
Continuous learner and highly curious; open to new perspectives; proactive when changing course and facing added challenges
Excellent written and verbal communication, presentation, and interpersonal skills
Motivated by a fast-paced, collaborative environment where flexibility to stretch into or out of functional comfort zones is crucial for team success
Bachelor's Degree, preferred

Responsibilities

Scale the Eyewear business by adding to, refining, and improving the assortment across frames and prescription lens offerings
Own the prescription lens strategy — lens types (single vision, progressive, blue-light, readers), coatings, materials, and index options — and identify the right expansion opportunities to set the business up for long-term growth
Work closely with product development, sourcing, and technical design to develop and improve frames and lens quality, and to ensure a seamless Rx fulfillment experience for the customer
Partner with vendors and optical labs to deliver on quality, price, and prescription accuracy
Partner with planning, site merchandising, and marketing to grow the business
Obsess about every aspect of our products (fit, quality, lens performance, price) to deliver for the customer
Help drive the business forward to meet sales targets, customer ratings/return rates, and improved margins