(USA) Merchandising Lead

Walmart•Tulsa, OK

5d•$21 - $29•Onsite

About The Position

This position is responsible for providing member service by acknowledging members, identifying their needs, and offering guidance and support. This includes assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role also involves assisting management with the supervision of associates, including assigning duties, communicating goals, training, and ensuring compliance with company policies. Responsibilities include receiving and stocking merchandise, maintaining the sales floor presentation, ensuring safety standards, monitoring food and merchandise quality, and overseeing club pickup orders. The position requires developing and implementing processes, collaborating with various stakeholders, and demonstrating a commitment to company policies, ethics, and integrity. Leading and participating in teams, respecting individuals, acting with integrity, serving customers, and striving for excellence are key aspects of the role.

Requirements

Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.

Nice To Haves

Leading a team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding self-service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting the companys products and services
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associates
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the salesfloor by utilizing equipment merchandising and completing paperwork logs and other required documentation according to company policies and procedures
Maintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting and handling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations to management
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removing damaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securing fragile and highshrink merchandise
Monitors food and merchandise quality by ensuring product rotation code dating product recalls and sanitation standards are followed according to company policies and procedures merchandising area categories and stocking zoning and cleaning all departments
Oversees the picking and staging of club pickup orders throughout the day and ensuring products are selected and staged according to company policy and procedures
Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges
Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Serve our Customers and Members Delivers results while putting the customer first
Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

Benefits

performance-based bonus awards
medical, vision and dental coverage
401(k)
stock purchase
company-paid life insurance
PTO
parental leave
family care leave
bereavement
jury duty
voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.