(USA) Merchandising Lead

Walmart • Sarasota, FL

23h • Onsite

About The Position

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up, cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, and stocking, zoning, and cleaning all departments. Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps to attract the best talent. Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements

• Must be 18 years of age or older
• 6 months retail experience
• 6 months customer service experience

Nice To Haves

• Leading a team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Provides member service by acknowledging the member and identifying member needs
• Provides guidance and support to members regarding self-service technology
• Assists members with purchasing decisions
• Locates merchandise
• Resolves member issues and concerns
• Promotes the company's products and services
• Assists management with the supervision of associates in assigned area of responsibility
• Assigns duties to associates
• Communicates goals and feedback
• Trains associates on processes and procedures
• Provides direction and guidance to associates on member service approaches and techniques
• Ensures member complaints and issues are resolved according to company guidelines
• Ensures compliance with company policies and procedures
• Supports the Open Door Policy
• Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
• Receives and stocks supplies and merchandise from distribution centers and vendors
• Organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation
• Maintains safety of facility according to company policies and procedures
• Conducts safety sweeps
• Follows procedures for forklift spotting and handling and disposing of hazardous materials
• Follows company steel standard guidelines
• Corrects and reports unsafe situations to management
• Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures
• Properly handles claims and returns
• Zones the area
• Stocks, arranges, and organizes merchandise
• Sets up, cleans, and organizes product displays
• Removes damaged goods
• Signs and prices merchandise according to company policies and procedures
• Identifies shrink and damages
• Secures fragile and high-shrink merchandise
• Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed
• Merchandises area categories
• Stocks, zones, and cleans all departments
• Oversees the picking and staging of club pick up orders throughout the day
• Ensures products are selected and staged according to company policy and procedures
• Develops, communicates, and implements processes and practices to meet business needs
• Collaborates with managers, coworkers, customers, and other business partners
• Analyzes and applies information from multiple sources
• Monitors progress and results
• Identifies and addresses improvement opportunities
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
• Explains, guides, and demonstrates how to apply policies, procedures, and standards in executing business processes and practices
• Implements related action plans
• Assists management with correcting ethical and compliance issues and problems
• Leads and participates in teams
• Uses and shares resources, information, and tools
• Determines customer needs and business priorities
• Coordinates and executes work assignments
• Provides advice, feedback, and support to ensure timelines and work quality are achieved
• Models and helps others with how to adapt to change or new challenges
• Embraces differences in people, cultures, ideas, and experiences
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Helps to attract the best talent
• Works as a team
• Builds strong and trusting relationships
• Communicates with impact, energy, and positivity to motivate and influence
• Strengthens the team by helping, developing, and mentoring others
• Recognizes others' contributions and accomplishments
• Maintains and promotes the highest standards of integrity, ethics, and compliance
• Models the Walmart values to support and foster our culture
• Holds oneself and others accountable
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Delivers results while putting the customer first
• Makes decisions based on reliable information
• Balances short- and long-term priorities
• Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
• Displays curiosity and a desire to learn
• Takes calculated risks
• Demonstrates courage and resilience
• Drives continuous improvements
• Is open to and uses new technologies and skills
• Supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed