Merchandising Lead

Sam's East•Saint Louis, MO

5d•Onsite

About The Position

This position provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. It also assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service approaches and techniques, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role involves receiving and stocking supplies and merchandise, organizing and maintaining the sales floor, and ensuring safety and maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures. Additionally, it monitors food and merchandise quality, oversees the picking and staging of club pickup orders, develops and implements processes to meet business needs, and demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity. The role also involves leading and participating in teams, strengthening the team by helping, developing, and mentoring others, and acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance. The Merchandising Lead serves customers and members by delivering results while putting the customer first and making decisions based on reliable information, balancing short and long-term priorities. They strive for excellence by displaying curiosity, a desire to learn, taking calculated risks, and demonstrating courage and resilience, driving continuous improvements, and supporting others through change.

Requirements

Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.

Nice To Haves

Leading a team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management.
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, and stocking, zoning, and cleaning all departments.
Oversees the picking and staging of club pickup orders throughout the day and ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
Respects the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Respects the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respects the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves our Customers and Members: Delivers results while putting the customer first.
Serves our Customers and Members: Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Strives for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Strives for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.