(USA) Merchandising Lead

Walmart • Muskegon, MI

4d • $21 - $29 • Onsite

About The Position

This position provides member service by acknowledging the member, identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise, and organizes and maintains the sales floor. Maintains safety of the facility, ensuring maintenance of the sales floor and merchandise presentation, monitoring food and merchandise quality, and overseeing the picking and staging of club pick up orders. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Requirements

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Nice To Haves

• Leading a team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding self-service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting the companys products and services
• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associates
• Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the salesfloor by utilizing equipment merchandising and completing paperwork logs and other required documentation according to company policies and procedures
• Maintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting and handling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations to management
• Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removing damaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securing fragile and highshrink merchandise
• Monitors food and merchandise quality by ensuring product rotation code dating product recalls and sanitation standards are followed according to company policies and procedures merchandising area categories and stocking zoning and cleaning all departments
• Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures
• Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
• Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems
• Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges
• Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
• Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
• Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Serve our Customers and Members Delivers results while putting the customer first
• Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
• Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
• Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed