Merchandising Coordinator

Rock and Roll Hall of Fame & Museum•Cleveland, OH

13h•$43,000 - $50,000•Onsite

About The Position

The Merchandising Coordinator keeps the day-to-day engine of the Rock & Roll Hall of Fame's retail operation running smoothly. This role is built around accuracy and follow-through — maintaining clean, correct data across the ecommerce platform and purchase orders, and carefully reconciling invoices against POs and shipments to catch discrepancies before they become problems. It's a highly detail-oriented, cross-functional role well-suited to someone who takes pride in getting the numbers and the details right. This is a great entry point into retail operations, buying, and ecommerce for someone looking to build a foundation across multiple sides of the business.

Requirements

Ability to read and demonstrate basic oral, written, mathematical and manual skills.
Ability to communicate and be articulate in standard English.
High school graduate and equivalent professional experience (bachelor’s degree in related field preferred.)
Excellent listening and communication skills, including written and oral.
Positive, outgoing approach and enjoys interacting and working with others.
Willingness to learn and take initiative and manage multiple tasks and projects at a time.
A professional, proactive, and resourceful style with the ability to work independently without close oversight.
Experience with regularly communicating status of assignments; organizing and prioritizing tasks, and meeting deadlines.
Understands implicitly how to work with different people, approaches others in a positive manner, and builds solid long-term relationships with key stakeholders inside and outside the organization.
Computer Literate: Microsoft Products with strength in MS Excel.

Nice To Haves

Prior experience in retail, ecommerce, or administrative/coordination work is a plus, but not required
Exceptional attention to detail — comfortable catching small errors in large sets of data or numbers
Strong data entry skills and accuracy, with experience in spreadsheets (Excel/Google Sheets)
Methodical and patient approach to reconciliation and problem-solving
Basic familiarity with e-commerce or purchase order systems, or willingness to learn quickly
Strong organizational skills with the ability to juggle multiple tasks and deadlines
Clear, professional communication skills for working with vendors and internal teams
Interest in music, retail operations, or the Rock Hall's mission is a plus

Responsibilities

Upload and organize product images on the ecommerce platform
Support product activations, ensuring items go live accurately and on schedule
Assist with SEO updates for product listings
Perform detailed, accurate data entry to keep product and inventory information current across systems
Regularly audit product and inventory data for errors or inconsistencies
Create and manage purchase orders
Track outstanding and open purchase orders, and process PO updates as needed
Review and process vendor invoices
Reconcile invoices line-by-line against purchase orders and shipments, flagging discrepancies before they progress
Investigate and resolve discrepancies with vendors
Communicate payment status to vendors, with support from the finance team
Maintain organized, audit-ready records of POs and invoices
Coordinate with warehouse staff to receive samples for photoshoots as needed
Support other retail projects and initiatives as needed or assigned