Merchandising ASM

Lowe's Companies, Inc. • Goldsboro, NC

1d • Onsite

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store.

The position collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. The role may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for job duties.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules to ensure coverage where and when needed.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor store power equipment use, and coach associates on safe work practices.
• Lead associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods to meet service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when requested for cross-training and development.
• Travel occasionally for meetings, training, or support of neighboring stores, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed