Merchandising ASM

Lowe's Companies, Inc.•Syracuse, NY

19h•Onsite

About The Position

The Merchandising Assistant Store Manager is responsible for delivering quality customer service, maintaining a clean, safe, and well-stocked store, and leading a team of associates. Key responsibilities include anticipating customer flow and work demand, planning for sales spikes to ensure in-stock positions, conducting safety walks, and coaching associates on safe work practices. This role is accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction with the in-store experience. The Assistant Store Manager may provide full leadership over the store at times and collaborates with the store leadership team, District Manager, and Area support staff to meet service, sales, and operational objectives. Opportunities for cross-training and development through rotation in Specialty and Operations assignments are also part of the role.

Requirements

2 years of experience leading associates in a retail environment.
3 years of experience working in a fast-paced, cross-functional work environment.
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.
Ability to obtain sales related licensure or registration as may be required by law (within sixty (60) days of starting employment if required by state or local municipality).

Nice To Haves

Bachelor's degree in related field.
5 years of experience leading service associates in a retail or consumer service industry.
3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Responsibilities

Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
Leading a team of associates to ensure customers receive exceptional service while shopping in a clean, safe, well-stocked store.
Achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
Providing full leadership over the store at times.
Collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
Rotating through Specialty and Operations assignments for the purpose of cross-training and development.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards