Merchandiser Mandate Retail Service Lead

Premium•Duluth, GA

18d

About The Position

The Merchandiser Mandate Retail Service Lead represents Acosta, its clients, and customers by leading and performing retail reset and remodel work. This includes implementing plan-o-grams, placing new items, correcting voids, and completing special merchandising activities. The role requires attention to detail, organizational and communication skills, and the ability to work independently and with a team while building relationships with business partners. The position involves coordinating reset work with store personnel, completing merchandising tasks, and using web-based applications to manage assignments, schedules, work records, expenses, and training. The employee is expected to follow Acosta policies and safety procedures and report workplace observations or unsafe conditions to management.

Requirements

At least 2 years of customer service experience is preferred.
Demonstrated quality commitment, attention to detail, customer service, and effective communication skills.
Comfort using technology, including smartphones and handheld devices.
Ability to lift and carry up to 60 pounds.
Willingness and ability to work for limited periods in cold environments, including refrigerated and freezer sections of retail stores.
Ability to operate or learn to operate a computer, calculator, telephone, and copier.
Ability to stand on a step stool.
Strong interpersonal, organizational, decision-making, and leadership skills.
Ability to read and communicate effectively with others.
Daily access to the internet and ability to use web-based applications, email, and other basic computer applications effectively.
Valid driver's license and ability to drive a car.

Nice To Haves

Prior sales agent experience.
Prior retail experience.
Prior reset responsibility experience.

Responsibilities

Lead the organization and execution of resets and coordinate scheduling and communication with store personnel.
Read and follow plan-o-grams to complete resets accurately, applying working knowledge of merchandising and retail terminology.
Move and clean shelves; display merchandise; place shelf strips and tags; check date codes and plan-o-gram integrity; and process packouts, restocks, and reorders as needed.
Work with store personnel and coworkers to maintain merchandising excellence, discuss changes, and build effective working relationships.
Report and discuss observations and issues with the immediate Supervisor.
Use web-based applications to indicate availability, check schedules, accept assignments, receive work documentation, record start and completion times, mileage, expenses, time and attendance, and complete training activities.
Prepare, process, submit, and manage documentation related to assigned resets accurately.
Work safely, remain aware of surroundings, use appropriate safety techniques and equipment, and alert management to unsafe acts or conditions.
Understand and follow Acosta policies and standard operating procedures.
Perform other duties as assigned.