Merchandiser Mandate Retail Service Lead

Premium•Chattanooga, TN

17d

About The Position

The Merchandiser Mandate Retail Service Lead represents Acosta, its clients, and its customers by leading and performing reset and remodel work. This includes implementing plan-o-grams, placing new items, correcting voids, and completing other merchandising activities. The role calls for a self-starter who learns quickly, pays close attention to detail, works well independently and with a team, and has strong organizational, communication, and relationship-building skills. The position involves coordinating reset work with store personnel, completing merchandising tasks, using web-based applications to manage assignments and record work information, and preparing documentation. The employee is expected to follow Acosta policies and procedures and work safely, including reporting unsafe conditions. Other duties may be assigned.

Requirements

At least 2 years of customer service experience is preferred.
Demonstrated quality commitment, attention to detail, customer service, and effective communication skills.
Comfort using technology such as smartphones and handheld devices.
Ability to lift and carry up to 60 pounds.
Willingness and ability to work for limited periods in cold environments, including refrigerated and freezer sections of retail stores.
Ability to operate or learn to operate a computer, calculator, telephone, and copier, and to stand on a step stool.
Strong interpersonal, organizational, decision-making, and leadership skills; ability to read and communicate effectively with others.
Daily access to the internet and ability to use web-based applications, email, and other basic computer applications effectively.
Valid driver's license and ability to drive a car.

Nice To Haves

Prior sales agent, retail, and reset responsibility experience is preferred.

Responsibilities

Lead the organization and execution of resets, coordinating scheduling and communication with store personnel.
Read and follow plan-o-grams to complete resets and apply merchandising and retail terminology.
Move and clean shelves; display merchandise; place shelf strips and tags; check date codes and plan-o-gram integrity; and process packouts, restocks, and reorders as needed.
Work with store personnel and coworkers to maintain merchandising excellence, discuss changes, and build effective working relationships.
Report and discuss observations and issues with the immediate supervisor.
Use web-based applications to manage availability, schedules, assignments, work documentation, start and completion times, mileage, expenses, time and attendance, and training activities.
Prepare, process, submit, and manage documentation related to assigned resets accurately.
Work safely, remain aware of surroundings, use appropriate safety techniques and equipment, and alert management to unsafe acts or conditions.
Follow Acosta policies and standard operating procedures.
Perform other duties as assigned.