Merchandise Team Member - Dollywood's Theme Park - Part Time Seasonal
About The Position
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Merchandise Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Merchandise Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Requirements
- Understand basic calculator and cash register/POS system
- Comprehend instructions and retain information
- Must be 16 years of age or older
Nice To Haves
- Prior cash handling experience preferred
- Prior sales experience preferred
Responsibilities
- Must have proficient knowledge of all products/services available for sale to our guests
- Must be able to perform to standard Merchandise Selling Skills and guest interactions
- Assists in the training and development of all new hires or hosts new to those locations
- Able to operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
- Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
- Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
- Represent Dollywood in a positive manner by being friendly and courteous to guests, ensuring 100% satisfaction with their park experience
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Accommodate changes in work assignments and locations
- Communicate to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
- Adhere to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
- Support immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
- Follow all Merchandise Operational Policies and Procedures effectively
- Host ensures they are up to date on all company and divisional communications through communication boards and binders
- Support and exhibit behaviors that are in alignment with our Company Vision, Mission and Core Values
- Protect the privacy and security of guests and coworkers, including PCI compliance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
