Merchandise Team Lead - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

8d•Onsite

About The Position

The Merchandise Team Lead is responsible for daily oversight and management of assigned Dollywood’s retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood company.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Minimum 6 months of demonstrable supervisory experience required
Experience with accounts payable functions
Working knowledge of Excel, Outlook, PowerPoint, and Merchandise POS and inventory systems
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Nice To Haves

Minimum 6 months retail experience preferred
Minimum 6 months cash handling experience preferred
At least 6 months sales experience preferred
experience with Pronto software is a plus

Responsibilities

Manage the daily operation of Merchandise retail, games and/or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Lead and oversee front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications
Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce
Promote and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations
Manage operational financial budgets for assigned areas of responsibility
Establish and oversee a healthy culture of Host engagement based on the company’s Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover
Work with Merchandise Senior Team Lead to implement and manage department strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed
Communicate, reinforce and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility
Manage, execute and monitor front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards
Maintain proper working order of all equipment and regularly inspects equipment, reporting deficiencies to Merchandise leadership to ensure equipment is serviced and functions as designed in area of responsibility
Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts