Merchandise Supervisor

MSG Entertainment Holdings, LLC • New York, NY

1d • Onsite

About The Position

The Food & Merchandise Supervisor supports the Senior Director of Merchandise Operations in overseeing day-to-day retail and merchandising activities across MSG venues. This role is responsible for leading front-line staff, maintaining inventory integrity, and ensuring an exceptional guest and employee experience in a high-volume, event-driven environment.

Requirements

• Minimum of years supervisory experience in a high volume, fast paced environment.
• Advanced knowledge with merchandise operations and sales techniques is essential.
• Computer proficiency with extensive knowledge of Microsoft Word, Point of sale systems and Excel.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Demonstrated experience coaching, training and the ability to motivate a team is required.
• Must have excellent verbal and written communication skills. Effective communication with multiple organizational levels is required.
• Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment

Nice To Haves

• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Arena or event based retail management experience is also preferred.
• Exceptional customer service skills are desired.

Responsibilities

• Provide the highest example of customer-based service for our employees.
• Communicates effectively both verbally and in writing to provide clear direction to staff.
• Assigns and instructs employees in the details of work. Observes performance and encourages improvement.
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Ensures productivity, performance, and adherence to company policies and standards are followed.
• Assists the Senior Director, Merchandise Operations with all managerial functions inclusive of managing a sizeable staff.
• Train, coach, and develop employees while assisting with the facilitation of operational policies and strategy.
• Responsible for replenishing and maintaining inventory for sports merchandising divisions.
• Oversee inventory controls, conduct end of period inventory counts.
• Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and SharePoint.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• Upskilling employees’ talents and strengths
• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for our employees are top priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree