Part Time Merchandise Specialist

Orlando Magic•Orlando, FL

9d•Onsite

About The Position

This role will be responsible for assisting customers at the Kia Center on game nights, with all aspects relating to the Team Shops located throughout the arena. Candidates must have strong customer service skills and be able to work in a busy, dynamic environment. Merchandise Specialist must be able to multi-task and work well with others. This position is for the upcoming season of 2026-27, with interviewing to begin mid-August and an anticipated start date of mid-September.

Requirements

High school diploma or equivalent required.
Cash handling and credit card transaction experience required.
Point of Sale (POS) experience required.

Nice To Haves

1-2 years of retail experience strongly preferred.
Strong teamwork and team synergy skills strongly preferred.
Bilingual preferred.

Responsibilities

Provide excellent customer service to all patrons on game nights
Recognize wants and needs of each customer, to ensure a satisfactory shopping experience
Up-sell specific products to patrons as directed by retail management
Maintain superior knowledge of entire product line
Achieve sales, productivity, and incentive goals
Assist in maintaining the organization and cleanliness of assigned retail area(s)
Restock key selling items during the game
Process credit cards for customer transactions utilizing a Point of Sale (POS) system
Ability to reconcile and appropriately closeout assigned workstation at end of each shift
Assist customers with using Magic Money within the Orlando Magic App and any technical issue they may have
Assure protection of company assets while adhering to company loss prevention policies and procedures
All other duties as assigned.