Merchandise Operations Specialist

Dollar Tree•Chesapeake, VA

6d•$20 - $22•Onsite

About The Position

The Merchandise Operations Specialist provides comprehensive administrative, operational, and analytical support across merchandise buying and domestic/import administration functions. This role partners closely with Buyers, Logistics, Compliance, Distribution Centers, vendors, and cross-functional teams to ensure efficient item setup, purchase order execution, product flow, and vendor account management. The position is responsible for maintaining accurate product data, managing purchase orders (domestic and import), supporting promotional planning, and ensuring compliance with all regulatory and company standards. Success in this role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and effective communication across internal and external stakeholders.

Requirements

High school diploma or GED required
Strong organizational and multitasking skills with attention to detail
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment
Analytical mindset with problem-solving capabilities
Ability to manage sensitive and confidential information
Proficiency in Microsoft Office (Excel, Word)

Nice To Haves

bachelor’s degree preferred

Responsibilities

Create and maintain SKU data within AS400 following quote sheet and compliance guidelines
Validate and update product data including pricing, packaging, case pack, weight, and other required details
Participate in product and artwork review meetings and implement updates in systems
Create and manage domestic and import purchase orders, ensuring compliance with company and regulatory requirements
Maintain and update PO data including FOB terms, lead times, pricing, and ship windows
Coordinate letter of credit amendments and ensure timely processing with finance and vendors
Monitor product lifecycle from order creation through distribution center receiving
Coordinate with distribution centers to resolve discrepancies, shortages, and overages
Track shipment timelines and proactively address delays or compliance gaps
Manage sample approvals and coordinate with buyers, vendors, and design teams to meet product requirements
Verify required documentation including lab testing, certifications, and regulatory filings prior to shipments
Generate and analyze weekly and ad hoc reports for merchandising and performance tracking
Identify risks such as delayed approvals or shipment issues and communicate proactively to stakeholders
Maintain tracking tools, dashboards, and spreadsheets to support operational visibility
Research and resolve product issues, vendor claims, and customer complaints
Coordinate cross-functional resolution of Purchase Order discrepancies and operational challenges
Partner with Sales Promotion teams to support merchandising events, including planning and sample coordination
Ensure promotional displays and materials align with buyer strategy
Provide administrative support including reporting, documentation, and communication coordination
Assist stores, distribution centers, and internal teams as needed
Support special projects and miscellaneous operational tasks
Communicate policy updates, compliance expectations, and operational changes to vendors
Act as liaison between vendors, buyers, logistics, and internal partners to resolve issues and maintain strong relationships