Merchandise Manager

Ulta Beauty, Inc. • Town of De Witt, NY

10h • Onsite

About The Position

The Merchandise Manager (MM) leads in alignment with Ulta Beauty’s mission, vision, and values and contributes to a high-performing team that delivers store sales growth. Reporting to the Operations Manager, the MM guides Task Associates and supports retail store operations, including shipment, replenishment, omni-channel, price changes, and markdowns. The role focuses on performance, people, and process: sales and inventory results, operational compliance, associate training and development, and adherence to standard operating procedures. It requires operational excellence, results orientation, and the ability to lead through unexpected complexity.

The MM promotes accountability for store goals, drives profitability, manages workload and scheduling in coordination with the General Manager, reviews business reporting, and delivers guest services such as makeup applications, skincare analysis, and product demonstrations. The MM attracts and develops talent, builds an inclusive and engaged team, and models operational excellence. The role also ensures compliance with company policies and procedures, executes store operations and inventory controls, protects company assets, supports company initiatives and technology, and communicates business trends and opportunities to field leadership.

Requirements

• 1–2+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management experience, including attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work shifts beginning at 5:00 a.m. and availability to work Sundays and Mondays.

Nice To Haves

• High school diploma is preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling and communicate staffing needs to the General Manager so workload is completed on time and within budget.
• Review and respond to financial and operational reporting, including store visit and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team; build an engaged, collaborative team and an inclusive environment.
• Support associate development through training, competency-based feedback and coaching, succession planning, and development plans.
• Participate in ongoing training, including brand and category education.
• Model operational excellence by setting priorities, sharing best practices, and providing support.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task management tools to manage attendance, schedules, and store workload.
• Ensure execution of shipment, replenishment, omni-channel, price changes, markdowns, resets, pricing updates, inventory tasks, cleaning, and other store tasks.
• Protect company assets and minimize loss by ensuring workplace safety, inventory control, cash management, and loss prevention standards are met.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
• Support adoption of company initiatives and technology and ensure execution of store tasks.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.
• Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with shifts that may begin at 5:00 a.m.; be available Sundays and Mondays.

Benefits

• Eligible full-time associates receive paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED