Merchandise Coordinator
About The Position
The Merchandise Coordinator supports the merchandising organization and serves as a key link between Sales, Category Management, Purchasing, vendors, and operating companies. The role coordinates product and vendor setup, item lifecycle activities, sales execution, and accurate, timely communication across the business. Responsibilities span product and vendor management, supply-chain coordination, sales and operational support, and process and data management. The coordinator handles item and vendor records, communicates with vendors, tracks shipments and orders, supports inventory and fulfillment processes, responds to sales inquiries, maintains reporting and records, processes system updates, and identifies opportunities to improve workflows.
Requirements
- High school diploma.
- At least 2 years of relevant experience.
- Advanced computer skills and proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Accuracy, record-keeping, organization, prioritization, attention to detail, follow-up, and problem-solving skills.
- Excellent oral and written communication skills with internal and external customers.
- Ability to concentrate for extended periods.
- Strong communication and relationship-building skills across a variety of stakeholders.
- Ability to research issues, resolve discrepancies, and communicate promptly with key stakeholders.
- Ability to quickly learn and understand systems and answer basic inquiries without escalating.
Nice To Haves
- Bachelor’s degree in business or a related field.
- At least 1 year of experience in purchasing, merchandising, sales, and/or customer service.
- At least 1 year of experience in a retail, wholesale, or distribution environment.
Responsibilities
- Collect and validate vendor and item information for accurate new-item setup.
- Maintain item records, updates, and lifecycle administration.
- Coordinate new vendor onboarding and maintain vendor records and documentation.
- Serve as the merchandising point of contact for item setup and transactional requests.
- Act as a primary vendor contact for samples, pricing updates, images, shortages, quality concerns, and related inquiries.
- Support resolution of outstanding vendor payments.
- Track inbound imported shipments from departure through arrival and communicate shipment status.
- Monitor drop-ship order execution and confirm shipment and invoicing activity.
- Support inventory allocation, receiving, and order confirmation processes.
- Respond to sales-team inquiries about products, pricing, inventory, and operations.
- Track item launch performance, item hypercare, demand status, and special orders.
- Help resolve customer, vendor, and operational issues through communication and follow-up.
- Communicate urgent supplier, inventory, product, and promotional updates to sales teams.
- Assist Category Managers with sales-training preparation.
- Coordinate workflows for new-item stocking requests and ensure required approvals and documentation are completed on time.
- Enter, validate, and maintain product data for timely and accurate item launches.
- Maintain reporting, tracking tools, and merchandising records.
- Process merchandising-related system updates, including pricing and market-cost changes.
- Identify process improvements that enhance efficiency, accuracy, and service levels.
Benefits
- May be eligible to participate in the Company's Incentive Plan.
- Benefits information is available at SyscoBenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
