Merchandise Associate

TJX • Crystal Lake, IL

2d • Onsite

About The Position

The Merchandise Associate is responsible for delivering a highly satisfying customer experience through engagement and interaction with customers, while maintaining a clean and organized store environment. The role follows operational, merchandise, and loss-prevention standards and may involve cross-training in multiple store areas to support business needs.

The associate models customer-experience practices and supports a positive store culture based on honesty, integrity, and respect. Duties include processing purchases and returns, promoting credit and loyalty programs, preparing merchandise for the sales floor, maintaining merchandising and recovery standards, supporting shrink-reduction and safety programs, and following applicable labor laws, policies, and procedures. Other duties may be assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects, with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfying customer experience by engaging and interacting with customers.
• Model customer-experience practices with internal and external customers.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring purchases and returns and count change according to operating procedures.
• Promote credit and loyalty programs.
• Follow the merchandising philosophy and established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor according to company procedures and standards.
• Initiate and participate in store recovery throughout the day as needed.
• Maintain organizational, cleanliness, and recovery standards on the sales floor and help maintain the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation program
• Bereavement benefit
• 401(k) associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates who meet service or hours requirements
• Medical, dental, and vision coverage for associates who meet service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed