Merchandise Associate

Rochester Knighthawks•Rochester, NY

About The Position

The Rochester Knighthawks are seeking a Merchandise Associate in Rochester, New York. The associate helps customers with merchandise, completes sales transactions, maintains an orderly sales area, and monitors merchandise displays and stock during events. The role requires retail sales experience, familiarity with point-of-sale software, and the ability to work in a fast-paced environment, including nights, weekends, and holidays as required by the team schedule. The projected compensation range is $16–$16 per hour. Benefits and programs include competitive pay, flexible work-life balance, professional development opportunities, performance and recognition programs, and a comprehensive benefits package. Full-time employees who regularly work at least 30 hours per week are eligible to participate in benefits and paid leave programs. Seneca Holdings is wholly owned by the Seneca Nation and describes its workplace culture as grounded in quality, integrity, teamwork, professionalism, and connection. Its decisions are guided by the Seneca Nation’s Seventh Generation Principle. The company provides equal employment opportunities and gives hiring preference to Seneca or Native individuals.

Requirements

At least 1 year of experience in retail sales.
Familiarity with point-of-sale software.
Ability to work in a fast-paced, deadline-driven environment.
Strong critical-thinking and problem-solving skills.
Ability to work nights, weekends, and holidays as required by the team schedule.
Excellent interpersonal and communication skills.
Strong time-management and organizational skills.
Ability to maintain professionalism in high-pressure situations.
Creative mindset and ability to adapt quickly to changing circumstances.
Team-oriented approach.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Greet customers in a friendly manner and answer questions about merchandise.
Operate registers and complete cash and credit card transactions.
Keep the sales area clean and orderly.
Check displays and fixtures regularly during events to ensure merchandise is well-stocked.