Merchandise Associate

ASM Global•New York, NY

1d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! VENUE INFO One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests. The Retail Associate is responsible for delivering an exceptional guest experience by providing knowledgeable customer service, accurately processing transactions, maintaining retail presentation standards, and supporting daily store operations. This role serves as an ambassador of the One World Observatory brand by assisting guests with retail purchases, product recommendations, and general destination information while ensuring a clean, organized, and welcoming environment.

Requirements

High school diploma or equivalent required.
Minimum of one (1) year of retail, hospitality, attractions, tourism, or customer service experience preferred.
Previous experience operating a point-of-sale (POS) system preferred.
Experience handling cash and processing financial transactions preferred.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, preferred.
Strong guest service orientation with a commitment to creating memorable experiences.
Excellent verbal and written communication skills.
Ability to effectively interact with guests from diverse backgrounds.
Ability to suggestively sell merchandise and promote retail offerings.
Strong attention to detail and accuracy in cash handling and transaction processing.
Basic mathematical and cash reconciliation skills.
Ability to work effectively in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to read, write, and communicate effectively in English.
Bilingual skills preferred.

Responsibilities

Provide exceptional customer service to guests by demonstrating product knowledge and enthusiasm for available merchandise.
Consistently strive to exceed guest expectations through professional and courteous interactions.
Suggest additional merchandise and retail options based on guest needs and interests.
Provide guidance to guests regarding One World Observatory retail offerings and general New York City attractions and information.
Accurately process all retail transactions through the point-of-sale (POS) system.
Collect and reconcile cash, credit card, and other forms of payment in accordance with company procedures.
Maintain accurate cash handling practices and balance assigned banks at the end of each shift.
Ensure all retail fixtures, displays, and merchandise are clean, stocked, organized, and guest-ready.
Maintain a clean, safe, and organized work area.
Assist with daily, weekly, and monthly inventory activities as assigned.
Maintain professional personal hygiene and appearance standards in accordance with company guidelines.
Complete all opening and closing procedures as assigned.
Perform other duties as assigned by leadership.