Merchandise Associate
About The Position
Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering integrated solutions across various premium services. The company operates a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually. Legends Global emphasizes a culture of respect, ambitious thinking, collaboration, and bold action, committed to building an inclusive workplace. The Merchandise Associate role is a key part of the game-day team at PNC Field, home of the Scranton/Wilkes-Barre RailRiders. This seasonal, part-time position involves providing fast, friendly, and accurate point-of-sale service for fans purchasing merchandise during RailRiders events. The role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment.
Requirements
- Strong customer service orientation with a cheerful outlook.
- Excellent verbal and interpersonal communication skills.
- Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
- Strong attention to detail and ability to anticipate guest needs.
- Ability to work independently and exercise sound judgment.
- Flexibility to adjust to last-minute changes and operational needs.
- Proficiency with computers and tablets; ability to learn new systems quickly.
- Strong teamwork and collaboration skills.
Nice To Haves
- Previous customer service or guest services experience.
- Experience in live entertainment, sports, or hospitality settings.
- Retail experience.
- Bilingual skills (Spanish/English).
Responsibilities
- Greet customers in a friendly, energetic, and professional manner.
- Process high-volume transactions quickly and accurately using POS systems.
- Present merchandise to increase sale with add on items.
- Issue receipts, refunds, exchanges, or credits as needed.
- Keep current on promotions and sales in store.
- Provide guests with information about merchandise, promotions, or venue policies.
- Maintain cleanliness and organization of cashier stations and surrounding areas.
- Handle guest concerns or complaints promptly and professionally.
- Assists with restocking, hanging, tagging, and general store upkeep.
- Maintains store cleanliness, organization, and visual standards.
- Support store lead and management with daily operational tasks.
- Ensure compliance with stadium policies and guest safety regulations.
- Work properly with team members and supervisors.
- Follow company policies and procedures regarding sales, returns, and security.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
