Merchandise Associate
About The Position
The Merchandise Associate is responsible for delivering a highly satisfying customer experience by engaging with customers, following customer experience principles, and maintaining a clean and organized store environment. The role adheres to operational, merchandising, and loss prevention standards and may be cross-trained in multiple store areas to support business needs. Associates contribute to a positive store culture through honesty, integrity, and respect, and provide and accept recognition and constructive feedback. The position also supports store safety and shrink-reduction goals and performs other duties as assigned.
Requirements
- Excellent customer service skills.
- Able to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Able to multitask.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to lift heavy objects with or without reasonable accommodation.
- Works effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Role model established customer experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to operating procedures.
- Promote credit and loyalty programs.
- Maintain the merchandising philosophy and follow established merchandising procedures and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery throughout the day as needed.
- Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in maintaining and cleaning the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation program
- Bereavement benefit
- 401(k) associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical insurance for associates meeting service or hours requirements
- Dental insurance for associates meeting service or hours requirements
- Vision insurance for associates meeting service or hours requirements
- Health savings account (HSA) for associates meeting service or hours requirements
- Health care flexible spending account (FSA) for associates meeting service or hours requirements
- Life insurance for associates meeting service or hours requirements
- Short- and long-term disability for associates meeting service or hours requirements
- Paid parental leave for associates meeting service or hours requirements
- Paid holidays, vacation, and sick time for associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
