Merchandise Assistant, Campus Outfitters

University of Toronto Press•Toronto, ON

23h•Onsite

About The Position

This role supports the day-to-day activities for Campus Outfitters, with a primary focus on providing excellent customer service, ensuring timely order progression, data maintenance, and inventory management. The position is a 12-month contract.

Requirements

Post-secondary graduate or equivalent combination of education and experience.
Minimum 2 years retail experience, customer service experience, or business development experience.
Comfortable working in a hands-on, physically demanding environment.
Ability to lift/move/handle (up to but not exclusive) 50 lbs.
Ability to prioritize tasks effectively.
Ability to apply judgements to unfamiliar situations by referencing existing processes and adapting as needed.
Provide high level of customer service.
Excellent professional communication with internal and external stakeholders.
Excellent attention detail to ensure data accuracy.
Ability to thrive in a fast-paced work environment.
Intellectual curiosity and a commitment to continuous learning — a growth mindset.
Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices.

Responsibilities

Build relationships with customers through open and interactive communication via phone, email, or in person.
Provide accurate product information and quotes to customers in a timely manner.
Proactively manage assigned client accounts and inquiries from intake to resolution.
Respond to customer complaints and provide appropriate solutions and/or alternatives.
Support Campus Outfitters Manager and Account Specialist with new sales activities.
Communicate with Trademark & Licensing to ensure brand standards are being met through mockups.
Create new SKUs and update existing SKUs in internal database and on the website.
Create and submit purchase orders to external and internal vendors.
Create and process sales order and invoices.
Work with marketing and webs teams to set up, manage, and fulfill preorders.
Liaise with web orders to help fulfill custom made orders and answer any customer/team questions.
Organize and sort appropriate customer files, and order related data.
Liaise with the receiving department to manage inbound goods and outbound product.
Follow up/track purchase orders through effective vendor communication.
Process returns to vendors for damaged/defective merchandise within a timely manner.
Liaise with the accounting department to ensure debits/inventory adjustments are completed by end of month.
Compile and communicate damages for write-offs with inventory adjusters.
Occasional lifting of product for order prep and storage organization.