Mercedes Benz Technician

Autohaus on Edens•Northbrook, IL

5d•Onsite

About The Position

As an Automotive Service Technician at Autohaus on Edens, your work habits and ethics directly impact customer satisfaction, which is central to your role. You will be responsible for troubleshooting vehicle issues, ensuring thorough service, and helping maintain a positive customer experience. Join a winning team at Autohaus on Edens that values your skills and offers opportunities for growth and leadership. We provide a professional atmosphere, comprehensive training, and a chance to excel in the automotive industry. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Requirements

Experience with warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models
Proven ability to meet or exceed performance goals
Excellent communication and customer service skills
Professional appearance and strong work ethic
Positive attitude and high energy
Ability to read and comprehend technical instructions
Good judgment and problem-solving abilities
Valid state driver's license with a clean driving record
High school diploma or equivalent required
ASE certification or equivalent technical aptitude required

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Troubleshoot customer concerns accurately using current technical and administrative tools
Demonstrate common courtesy to all customers you interact with
Assist as a secondary customer greeter in the Service Drive area
Stay updated with technical publications, Service Comm, and Asist terminal operations
Deliver safe and reliable vehicle service on the first attempt
Address all customer concerns before suggesting additional repairs or sales
Inspect vehicles to identify maintenance needs based on local and factory recommendations
Ensure customers receive their vehicles in a clean or cleaner condition than when brought in
Participate in factory or in-house training programs
Complete all paperwork thoroughly and attach necessary shop forms to repair orders
Perform additional duties assigned by the Service Manager, ASM, or Group Leader
Arrive on time, ready to work, and dressed in a clean uniform