Mental Health Tech
About The Position
Provides access to care and information to patients seeking care in the Outpatient Psychiatric Clinics. Contacts Managed Care Organizations and Third-Party Payers to determine Mental Health benefits and interacts with medical and therapeutic staff to schedule patients with the appropriate providers. The ages of patients served spans the spectrum of the life cycle. Care will be directed at taking information from patients, answering questions from patients, visitors, etc. recognizing that every age group has unique developmental characteristics influencing the approach that should be utilized in dealing with these patients.
Requirements
- High School diploma/GED required.
- Graduate from an approved school with an Associate Degree in Mental Health Technology or two years of college in Psychology, Social Work or related field.
- Typing skill of 35 WPM required.
- Must be able to operate multi-line telephone system.
- Must complete training in EMR and be deemed competent by testing within probationary period.
- Must complete training within Star registration system and be deemed competent by testing within probationary period.
- Must be able to demonstrate proficient interviewing techniques and empathic interactions appropriate to the emotional well being of the patient.
- Must be able to resolve questions and complaints and to provide concise follow up as relates to patient initial appointment.
Nice To Haves
- Course work in Public Relations or Communications preferred.
- Minimum one-year experience in medical office procedures preferred.
- Previous Ambulatory Care and/or Behavioral Health experience preferred.
Responsibilities
- Provides access to care and information to patients seeking care in the Outpatient Psychiatric Clinics.
- Contacts Managed Care Organizations and Third-Party Payers to determine Mental Health benefits.
- Interacts with medical and therapeutic staff to schedule patients with the appropriate providers.
- Takes information from patients.
- Answers questions from patients, visitors, etc.
- Demonstrates proficient interviewing techniques and empathic interactions appropriate to the emotional well being of the patient.
- Resolves questions and complaints.
- Provides concise follow up as relates to patient initial appointment.
Benefits
- Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
