Mental Health Support Specialist- Front Porch
About The Position
The Mental Health Support Specialist is a direct support member of the Front Porch Mental Health Urgent Care and Crisis Stabilization team. This role provides immediate, person-centered support to individuals experiencing emotional distress, mental health challenges, or crisis situations. Working alongside clinicians, peer specialists, and other team members, the Mental Health Support Specialist helps create a safe, welcoming, and therapeutic environment while supporting stabilization, safety, engagement, and access to care. This position plays a critical role in ensuring individuals feel supported, respected, and connected throughout their urgent care experience.
Requirements
- High School Diploma or GED required.
- Ability to remain calm, professional, and responsive during crisis situations.
- Strong observation, communication, and interpersonal skills.
- Commitment to person-centered, trauma-informed, and recovery-oriented care.
- Ability to work effectively as part of a multidisciplinary team.
- Reliable transportation and ability to meet scheduling requirements.
- Ability to complete all required agency background checks.
Nice To Haves
- Bachelor's degree in Psychology, Social Work, Human Services, or a related field.
- Experience working in behavioral health, crisis services, peer support, human services, healthcare, residential care, or related settings.
- Training in trauma-informed care, crisis intervention, de-escalation, or behavioral health support.
- Experience supporting individuals experiencing mental health, substance use, or co-occurring challenges.
Responsibilities
- Welcome and support individuals accessing urgent care services using trauma-informed, person-centered approaches.
- Orient clients to the program, services, and expectations of the urgent care environment.
- Conduct routine safety check-ins and monitor client well-being throughout their stay.
- Observe and document changes in mood, behavior, and presentation while communicating concerns to clinical staff.
- Assist individuals with immediate needs including food, hydration, comfort items, hygiene supplies, and environmental adjustments.
- Help maintain a clean, safe, and calming therapeutic environment that promotes dignity and recovery.
- Support clients with completing self-reported screenings and notify clinical staff of elevated concerns.
- Accurately document client interactions, observations, and interventions in the electronic medical record.
- Participate in team huddles, shift handoffs, and interdisciplinary communication.
- Support implementation of safety plans and reinforce coping strategies identified by clients and the care team.
- Utilize trauma-informed de-escalation techniques during periods of heightened distress.
- Encourage participation in services, groups, and care planning activities.
- Support discharge planning, referrals, and transitions to ongoing services and community supports.
Benefits
- 403(b) retirement plan with agency contribution and match.
- Outstanding employee wellness program.
- Employee Assistance Program (EAP).
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
